support
The club can provide computer and technical support in various ways. The below presentation demonstrates what the club provides and how to access our many support options.
| Technology Club Orientation (from 2017) |
If you wish to save the presentation to your computer, you may download it from the link just above. Additional information on how to receive help is below the contact box. If you would like to contact us with questions or comments, please use the contact form below.
CONSIDERING A NEW compuTER?
| Considerations for Purchasing New Computers - 2022/12 |
Help with computer problems
Although the Senior Surfers Technology Club is not a repair shop, we help members figure out how to best use these magic boxes and what to do if they do not do what one expects. If you are interested in learning, the Senior Surfers Technology Club is the right place.
We also realize that some people are not interested in the hows or whys. (But these folks generally do not belong to our club!) If your issue is beyond what our club volunteers are able to deal with, here are some professional businesses that we know about:
Computer Jocks, 726 Pulaski Highway (Route 40), Bear, DE
http://www.webeatthegeeks.com/
302-295-1360
A large portion of their customers are seniors. Voted "Best Computer Repair Service in Delaware" by readers of The New Journal - 2012, 2013, 2014, 2015 and 2016.
Second Source, 328 Suburban Drive, Suburban Plaza, Newark, DE
http://www.secondsourcenewark.com/
302-369-6250
Used and refurbished computers, repair of desktop, laptops, iMacs, tablets and phones. Repairs generally take a week. Had several Reader’s Choice awards while located in the Newark Shopping Center.
Motto Computer, 3317C Old Capital Trail, Wilmington, DE
http://www.mottocomputer.com/
302-633-6783
Motto is an A+ certified service center which can work on most PC hardware and software. Whether you need a new system, a peripheral or an upgrade or new part for an existing system, Motto can provide you a cost-effective solution.
DISCLAIMER: The information provided here is made available as an informational service only. Any references to organizations or other websites do not necessarily constitute or imply its endorsement by the Senior Surfers Computer Club or the Newark Senior Center. If you choose to use vendors presented here, you do so at your own risk.
We also realize that some people are not interested in the hows or whys. (But these folks generally do not belong to our club!) If your issue is beyond what our club volunteers are able to deal with, here are some professional businesses that we know about:
Computer Jocks, 726 Pulaski Highway (Route 40), Bear, DE
http://www.webeatthegeeks.com/
302-295-1360
A large portion of their customers are seniors. Voted "Best Computer Repair Service in Delaware" by readers of The New Journal - 2012, 2013, 2014, 2015 and 2016.
Second Source, 328 Suburban Drive, Suburban Plaza, Newark, DE
http://www.secondsourcenewark.com/
302-369-6250
Used and refurbished computers, repair of desktop, laptops, iMacs, tablets and phones. Repairs generally take a week. Had several Reader’s Choice awards while located in the Newark Shopping Center.
Motto Computer, 3317C Old Capital Trail, Wilmington, DE
http://www.mottocomputer.com/
302-633-6783
Motto is an A+ certified service center which can work on most PC hardware and software. Whether you need a new system, a peripheral or an upgrade or new part for an existing system, Motto can provide you a cost-effective solution.
DISCLAIMER: The information provided here is made available as an informational service only. Any references to organizations or other websites do not necessarily constitute or imply its endorsement by the Senior Surfers Computer Club or the Newark Senior Center. If you choose to use vendors presented here, you do so at your own risk.
ONE-ON-ONE HELP IN LAB
Help from experienced members is available for Club members on Monday and Tuesday afternoons from 12 P.M. to 3 P.M. in the Computer Lab.
Make an appointment in advance if you wish to have personal help with someone in the lab. Members may sign up with the monitor in the Lab during the Monday afternoon member session, or during Tuesday open sessions. You can also send an email ahead of time stating the problem with which you wish help. The more information you provide, the better we will be able to assist you.
Send request for lab assistance via email to: ask@nscsurfers.org
Make an appointment in advance if you wish to have personal help with someone in the lab. Members may sign up with the monitor in the Lab during the Monday afternoon member session, or during Tuesday open sessions. You can also send an email ahead of time stating the problem with which you wish help. The more information you provide, the better we will be able to assist you.
Send request for lab assistance via email to: ask@nscsurfers.org
Help for beginners
From time to time, "hands on" training classes geared toward beginners are offered to club members in our lab for a nominal fee.
A list of websites to help beginners get started can be found on our "beginner" page. Click on the green underlined text to visit the page:
http://www.nscsurfers.org/beginners.html
A list of websites to help beginners get started can be found on our "beginner" page. Click on the green underlined text to visit the page:
http://www.nscsurfers.org/beginners.html
contact someone for help
If you need support or information in any area of Senior Surfers' abilities but do not know who to contact for help, use this contact form and state your request in the Comment section. Please provide your name and email address so we may respond to you. If you need information about a specific area, email addresses are provided below "Contact Us". If your browser is not configured to open an email link, please use the form below.
Contact by Email
DISCLAIMER: The information provided on any external links provided is made available as an informational service only. Any references to organizations or other websites do not necessarily constitute or imply its endorsement by the Senior Surfers Technology Club or the Newark Senior Center. If you choose to use the sites presented, you do so at your own risk.
